Q: Is there a bus service to the riding centre?
A: The closest bus stops at the Belfast Tavern (The Peg) on the Main North Road. This is a Blue line bus; click this link for a timetable. We are a 15 minute walk from this stop. We offer pick ups from the bus stop for $5pp.
Q: Do you offer pick ups from the city?
A: Yes – we pick up from any central city address (eg: hotels, back packers, etc) by prior arrangement or from the Christchurch iSite. Pick up and drop off is $40pp OR $20pp for two or more. If more than 6 people we can arrange transport. Please ask for a price.
Q: How can we find you?
A: If driving, please follow the directions found on our website (bottom corner of every page) or use your GPS. Our physical address is 219 Coutts Island Road, Belfast, Christchurch.
Q: Are you open on Public Holidays?
A: Yes – we are open EVERY day except Christmas Day!
Q: What type of payments do you accept?
A: Our booking system on our website allows for credit and debit card payments only. We currently do not have eftpos or credit card facilities on site but will accept bank transfers using your device. Cash payment and/or travellers cheques are also accepted. Prior payment is preferred.
Q: How much notice do you need for cancellations?
A: 24 hours.
Q: Do you provide riding clothes, boots, and helmets?
A: We definitely provide helmets, plus strongly encourage their use for safety reasons. Although we do not offer riding clothes or boots, we may be able to provide appropriate footwear or trousers on request. Wet weather gear and warm gloves are available when appropriate.
Q: Is there a weight limit?
A: Yes – our weight limit is 110 kgs.
Q: Why do you need to know our height/weight/level of riding ability?
A: This will assist us greatly in determining the most suitable horse for you.
Q: What is the age limit?
A: We do not have an age limit as such, it all depends on each individuals level of physical ability and health. Children under the age of 10 years will always be lead for safety reasons unless they can demonstrate effective control of the pony. Very young children can have pony rides as long as an adult is holding onto them for safety reasons.
Q: Is there a child price for treks?
A: Only for the half hour treks. All others are on a per person basis.
Q: Are children allowed to ride on the same horse as an adult?
A: For safety reasons this is not allowed.
Q: Do you cater to people with disabilities?
A: Depending on the type of disability, we are happy to accommodate most. Please provide details.
Q: Do you cater for adults or children who have never ridden before?
A: Absolutely; many of our clients from all over the world fall into this category.
Q: Do your treks still run if it is raining?
A: It is important to call us if you have concerns about the weather on the day. It is not uncommon for it to be raining in the city but not at our place. If clients still want to go we can usually oblige however, if we feel that the weather will compromise the safety of the trek, we will contact you to cancel in which case refunds are available if you are unable to reschedule..
Q: Do your treks go through the river?
A: If the river allows us a safe place to cross, all treks from one hour and above have this possibility, unless the guides feel that the riders do not have enough control over their horses or the riders require walkers or leaders.
Q: Can we do more than just a walk on a trek?
A: We always try to cater for all levels of riding ability. Please see the definitions on our booking page. Our experienced guides have the right to make the decision on whether you can travel at a faster pace during the trek especially for those who fall into the beginner category. If you have booked as intermediate or any higher level of experience we will do our best to ensure you have a ride that reflects this. Please remember to try not to over-estimate your riding ability as this may disadvantage others in your group.